Terms of Service

1. About These Terms

These Platform Terms of Service (“Terms”) govern access to and use of the CoHub website, mobile application and related services (together, the “Platform”), operated by CoHub Pty Ltd (ACN 701 652 557, ABN 88 701 652 557) (“CoHub”, “we”, “us”, “our”). CoHub operates an online marketplace with two connected services: a space marketplace that connects businesses and individuals who have spare or under-used commercial space to offer (each a “Host”) with businesses and individuals looking to book that space (each a “Member”); and CoHub Gigs, a task marketplace that connects businesses and individuals looking to get a task done (each a “Poster”) with businesses and individuals looking to complete that task for payment (each a “Worker”). References to “you” or “User” mean any Host, Member, Poster or Worker using the Platform, and a single User may act in more than one of these roles at different times.

By creating an account, listing a Space, booking a Space, posting a Task, or applying for or accepting a Task, you accept these Terms and agree to be bound by them, together with our Privacy Policy, our Trust & Safety Policy, our Community Guidelines, and — for each Booking — the Host Licence Agreement generated for that Booking, and for each hired Task, the Gigs Agreement formed for that Task. If you do not agree, you must not use the Platform.

These Terms apply in addition to, and do not replace, the Host Licence Agreement formed between a Host and a Member for a specific Booking. Where these Terms and a Host Licence Agreement conflict on a matter these Terms expressly govern — such as CoHub’s role and fees — these Terms prevail; on matters concerning the Booking itself, the Host Licence Agreement governs the relationship between Host and Member. CoHub Gigs has its own equivalent: the Gigs Agreement, formed between a Poster and a Worker when the Poster hires the Worker for a Task. Section 6A sets out how CoHub Gigs works; the Gigs Agreement governs the engagement itself. Where these Terms and a Gigs Agreement conflict on a matter these Terms expressly govern — such as CoHub’s role and fees — these Terms prevail; on matters concerning the Task itself, the Gigs Agreement governs the relationship between Poster and Worker.

2. Definitions

In these Terms, the following words have the meanings set out below.

3. Eligibility and Accounts

• You must be at least 18 years old and either acting on your own behalf or with actual authority to bind the business you represent.
• You must provide accurate, current information when you register, and keep it up to date.
• Accounts are limited to one per person or business and are not transferable.
• You are responsible for safeguarding your login credentials and for all activity on your account.
• CoHub may require identity or business verification — including through our payments provider — before you can list a Space, post or accept a Task, or complete a Booking or a Task, particularly for higher-risk Space categories such as Warehouse & Industrial, or for Task categories CoHub designates as higher-risk from time to time.
• CoHub may refuse, suspend, or close an account at its discretion, including where verification cannot be completed or where required by law.
• Some verification is optional rather than required: a Host or Worker may choose to have a document reviewed to display a verification badge, as described in our Trust & Safety Policy, Section 1. Badges expire after 12 months, and not holding one does not limit your use of the Platform.

4. What CoHub Is (and Isn’t)

CoHub operates a marketplace. We are not a real estate agent, are not a landlord or sub-landlord, and never take possession of any Space. CoHub is also not an employment agency, labour-hire provider, or recruiter, and is not the employer of any Worker.

CoHub is not a party to the Host Licence Agreement formed between a Host and a Member for a Booking, and is not a party to the engagement formed between a Poster and a Worker for a Task. Those agreements, and the arrangements they govern, are between the Host and the Member, or the Poster and the Worker, alone.

Each Booking is structured as a licence to occupy — a personal permission to use a Space for a defined period — and not a lease. It does not grant exclusive possession of the Space and is not intended to create a landlord-tenant relationship or to trigger retail or commercial leasing legislation. Each Task is structured as an independent-contractor engagement between a Poster and a Worker — see Section 6A — and is not intended to create an employment, partnership, joint-venture, or agency relationship between the Poster and the Worker, or between either of them and CoHub.

CoHub does not guarantee the accuracy of any Listing or Task, the condition, safety, legal compliance, or fitness for purpose of any Space, the standard, completeness, or legality of any work performed under a Task, or the conduct, reliability, qualifications, or identity of any Host, Member, Poster, or Worker beyond the verification steps we describe to Users from time to time.

Non-verification and reliance. Beyond the verification steps described in Section 3, CoHub does not verify the accuracy, legality, completeness or suitability of any Listing, Space, Task, Professional Profile, review, or other representation or user-generated content on the Platform. Users must make their own assessment before relying on information provided by another User, and Hosts, Members, Posters and Workers are solely responsible for assessing whether a Space, Task, Worker or Poster is suitable for their intended purpose.

Hosts are solely responsible for ensuring they have the legal right to offer a Space for booking — including under any lease, strata by-law, mortgage, council approval, or zoning restriction that applies to it — and for complying with all applicable laws in doing so.

Hosts must not list a Space unless they have completed and retained reasonable checks confirming that the proposed Booking will not breach any lease, sublease, head-lease, strata rule, mortgage, planning approval, zoning requirement, building/fire-safety requirement, liquor licence, food-safety approval, workplace-health-and-safety obligation, insurance policy, council condition, or other law or third-party restriction. CoHub may request evidence of those checks and may suspend a Listing until it is satisfied the Space can be offered lawfully and safely.

5. Listings

• Listings must be accurate, current, and only for Space the Host is legally entitled to offer, with clear photos, pricing, and any minimum-stay or house rules.
• CoHub may edit formatting, request changes, or suspend or remove a Listing that appears inaccurate, unlawful, unsafe, or in breach of these Terms, without liability to the Host.
• Space is listed under one of six categories: Desks, Offices, Studios, Retail Space, Warehouse & Industrial, and Meeting Rooms.
• Higher-risk categories — Warehouse & Industrial, and any Space involving specialised equipment or public access — may require proof of insurance or additional verification before the Listing goes live.
• By publishing a Listing, the Host also warrants that doing so will not breach any lease, mortgage, strata by-law, council approval, zoning restriction, building rule, fire-safety requirement, insurance condition, or other legal obligation applying to the Space — see Section 4 for the underlying due-diligence requirement this warranty confirms.

6. Bookings

A Listing may be booked by Instant Book or Request to Book, as the Host chooses. A Booking is confirmed, and the Host Licence Agreement comes into force, only once CoHub sends a booking confirmation — until then, a Listing’s availability is not guaranteed.

Members must use a Space strictly for the purpose, dates, and any headcount or rules stated in the Listing and the Host Licence Agreement. By using a Space, the Member also warrants that their use complies with all applicable laws, licences, permits, WHS obligations, public-health rules, accessibility requirements and industry standards that apply to that use — see also Section 10 (Acceptable Use).

Hosts must honour confirmed Bookings and provide access to the Space as described. A Host may decline a Booking request at any time before it is confirmed — nothing is charged to the Member, and the authorisation on their card is released. Once a Booking is confirmed, the Host cannot cancel it through the Platform. A Host who genuinely cannot honour a confirmed Booking must contact CoHub, which will cancel it and refund the Member in full, including the Service Fee. CoHub may apply consequences to a Host who repeatedly fails to honour confirmed Bookings, including a lower search ranking or suspension of their account, and will tell the Host the reason and how to ask for that decision to be reviewed — see Section 16 and our Trust & Safety Policy, Section 4.

6A. CoHub Gigs — Posting, Applications and Hiring

This section sets out how CoHub Gigs works and governs Tasks in the same way Sections 5 and 6 govern Listings and Bookings.

• Posting a Task. A Poster may post a Task describing the work, location, and budget. Posting a Task is free — CoHub does not charge or take payment when a Task is posted. Like a Listing, every Task is reviewed by CoHub before it appears in the public CoHub Gigs feed, and CoHub may request changes to, reject, or remove a Task that appears inaccurate, unlawful, unsafe, or in breach of these Terms, without liability to the Poster. A Task must describe lawful work only, and must not be used to source an employee while disguising the role as contractor work (see Section 10).
• Poster representations and legal compliance. The Poster warrants that all information provided in a Task — including its scope, location, licence requirements, budget and safety conditions — is accurate and not misleading, and that offering the Task does not breach any workplace safety law, premises rule, permit requirement, insurance condition or other legal obligation that applies to it.
• Applications. A Worker may apply to an open, approved Task with a message and, optionally, a proposed price that may differ from the Task’s stated budget. A Worker may apply to a given Task once. The Poster decides, at their sole discretion, whether to hire an applicant, decline an applicant, or hire no one. The Worker warrants that all information provided in their Application — including qualifications, licences, insurance and experience — is accurate and not misleading.
• Hiring. When a Poster hires a Worker, CoHub authorises payment of the agreed price (the Task’s budget or the Worker’s proposed price, whichever the Poster accepted) on the Poster’s payment method, but does not capture — charge — that payment yet. Once a Worker is hired for a Task, any other pending applications for that Task are automatically declined.
• How long an authorisation lasts. A card authorisation placed when a Worker is hired does not last indefinitely — our payments provider releases it after a limited period (currently around 7 days) if it has not been captured. If an authorisation lapses before the Poster confirms completion, CoHub will ask the Poster to authorise payment again, using current card details, so the Task can be completed and paid; until that happens, the Worker cannot be paid through the Platform. A Poster who does not re-authorise when asked may have the Task cancelled. This is a limitation of card payments, not a decision by CoHub about the work.
• Completing a Task and payment release. When the Poster confirms the Task is complete, CoHub captures the authorised payment. The Worker is then paid out the agreed price less the Service Fee (see Section 7), through our third-party payments provider, in the same way a Host is paid out for a Booking. Because payment is only captured on completion, a Worker is not paid, and no charge is made to the Poster, unless and until the Poster confirms completion or CoHub otherwise directs payment following a dispute.
• Cancelling a Task. A Poster may cancel a Task at any time before it is marked complete. If no Worker has been hired yet, cancelling is free and nothing has been charged. If a Worker has already been hired, cancelling releases the authorised payment without charging the Poster or paying the Worker — because the payment was only authorised, not captured, there is nothing to refund. CoHub will notify the hired Worker if a Poster cancels after hiring them. Unlike Section 8’s 48-hour Booking cancellation window, there is no minimum-notice rule for cancelling a Task before it is marked complete.
• Disputes about completed work. Section 18 (Resolving Disputes) applies to a Poster dissatisfied with completed work, or a Worker who was not paid despite completing a Task as agreed. CoHub may, at its discretion, help mediate such a dispute but is not obliged to and is not responsible for resolving it.
• No employment relationship. A Worker completes a Task as an independent contractor engaged directly by the Poster, not as an employee, agent, or contractor of CoHub, and not as an employee of the Poster unless the Poster and Worker separately and expressly agree otherwise outside the Platform. Posters and Workers are responsible for correctly characterising their own working relationship under Australian law — including the Fair Work Act’s sham-contracting provisions and superannuation guarantee obligations that can apply to individuals contracted principally for their labour — and CoHub does not provide legal, tax, or employment advice on this.
• Skills, licences and safety. Where a Task requires a trade licence, qualification, permit, working-with-children check, or other authorisation, the Worker is solely responsible for holding it and for providing evidence to the Poster on request; CoHub does not verify trade or professional qualifications beyond the identity verification described in Section 3. The Worker warrants that their performance of the Task complies with all applicable laws, licences, permits, WHS obligations and industry standards. Where a Task is performed at a Poster’s premises, the Poster is responsible for providing a reasonably safe environment for that work, consistent with the Host/Space safety obligations in Sections 4 and 12; where a Task is performed at the Worker’s own premises or remotely, the Worker is responsible for their own safe working environment.

7. Fees, Payments and Payouts

• CoHub charges a 15% Service Fee on each Booking, on each Task, and on each Ticket to a Paid Event. For a Booking, it is deducted from the Host’s payout when the Booking is confirmed; for a Task, from the Worker’s payout when the Task is completed and paid; for a Ticket, from the hosting User’s payout when the Ticket is bought. The Member, Poster or Attendee pays exactly the price shown — there is no separate buyer-side fee added at checkout.
• All payments and payouts — for Bookings, Tasks and Paid Event Tickets alike — are processed through our third-party payments provider (currently Stripe, via Stripe Connect). CoHub does not directly hold Member or Poster funds. By using the Platform you also agree to that provider’s terms.
• Hosts are paid out to their nominated account after the Booking’s start date, less the 15% Service Fee, on the schedule set by our payments provider. Workers are paid out to their nominated account once the Poster confirms the Task is complete and payment is captured, less the Service Fee, on the same schedule. A User hosting a Paid Event is paid out as each Ticket is bought, less the Service Fee, on the same schedule — and must have a connected payout account before the Event can charge for a place at all.
• All prices are in Australian dollars (AUD) unless a Listing or Task states otherwise. Hosts and Workers are responsible for determining whether GST or other taxes apply to their Bookings or Tasks and for meeting their own tax obligations. CoHub will register for GST if and when required by law.
• CoHub must clearly disclose all mandatory fees, payment-processing charges, taxes and refund conditions before a Member confirms a Booking or a Poster hires a Worker for a Task. Any headline price, search result price, checkout price or invoice must not be misleading, and any Service Fee or other mandatory charge must be presented prominently enough that a reasonable User can understand the total payable before committing.
• CoHub may reduce or waive the Service Fee under a promotional offer. Any offer will state who it applies to, what it covers, and when it ends, and CoHub may withdraw an unclaimed offer at any time. Withdrawing an offer does not affect a waiver already granted to a User: a Host or Worker who has been told their Booking or Task carries no Service Fee keeps that waiver until it is used. Two founding offers currently apply: the first 50 Hosts to list a Space pay no Service Fee on that Listing’s first confirmed Booking, and the first 25 Workers hired on CoHub Gigs pay no Service Fee on their first completed Task. Each is one waiver per User, applied automatically, and allocated in the order Listings go live or hires are made. Neither offer extends to Tickets for a Paid Event.
• CoHub may change the Service Fee on notice as described in Section 19; the fee applicable to a Booking, a Task or a Ticket is the one shown when that Booking is confirmed, that Task’s hire is made, or that Ticket is bought.

8. Cancellations, Changes and Refunds

This section sets out CoHub’s standard cancellation policy for Bookings, which applies platform-wide unless a Listing or event-specific term states otherwise. Gig cancellations work differently — see Section 6A — and Tickets to a Paid Event follow Section 9A, which applies the same 48-hour rule as this section with additional rights where a host cancels or moves the Event.

• A Member may cancel a Booking through the Platform free of charge, with a full refund of amounts already paid, at any time up to 48 hours before the Booking start time. Once less than 48 hours remain before the Booking start time, the Booking can no longer be cancelled through the Platform and the full Booking fee remains payable, including where the Member does not attend or does not use the Space.
• CoHub processes cancellations and refunds via our payments provider in line with this policy. Where a Member cancels within the window described above, the refund is of the full amount already paid, including the Service Fee — CoHub does not retain any part of the Service Fee on a Member cancellation made within the policy.
• Where CoHub cancels a confirmed Booking because the Host cannot honour it, the Member is refunded in full, including the Service Fee — see Section 6. Where a Space is materially not as described, CoHub may provide a full refund and may help the Member find a comparable alternative; nothing in this paragraph limits a Member’s rights under the Australian Consumer Law.
• Nothing in this section limits any refund, repair, replacement, compensation or other remedy that a Member may have under the Australian Consumer Law or any other law that cannot be excluded. CoHub must not represent a refund policy as the only remedy available where non-excludable rights apply.

9. The Professional Network Features

CoHub’s networking features — Professional Profiles, Connections, “Who’s Here”, reviews, and (where available) the activity feed, industry groups, and meetups (in person or, as “CoHub Live”, held over a third-party video platform) — are part of the Platform and subject to these Terms.

• Professional Profiles must be accurate and about you or, where you post on behalf of a business, that business. Misrepresenting your identity, role, or employer is a breach of these Terms.
• Connections: sending or accepting a Connection creates a standing, mutual link between two Professional Profiles. Either User may remove a Connection at any time.
• Pausing your account. You may temporarily step back from Business Connections at any time using the self-service “take a break” option in your account settings — see Section 16 for the full pause/close mechanics, and our Privacy Policy, Section 5, for exactly what pausing does and doesn’t make visible to other Users.
• “Who’s Here”: to support the Platform’s networking purpose, other Users booked into or near the same Space around the same time may see limited profile information (such as name, headline, and industry), once this feature is live. It is not yet available on the Platform; when it launches, Users will be able to manage their visibility in this feature through account settings.
• Reviews: after a Booking, Hosts and Members may review each other. After a Task, Posters and Workers may review each other in the same way. Reviews must be honest, based on a genuine Booking or Task, and must not be incentivised, fabricated, or posted in retaliation. Reviews contribute to a User’s Professional Profile as a record of past Bookings and Tasks; CoHub may remove a review that breaches these Terms or applicable law.
• CoHub Live. A host running a virtual MeetGreet session (“CoHub Live”) does so over a third-party video platform of their choice (such as Zoom, Microsoft Teams, or Google Meet) that CoHub does not operate, control, or guarantee the availability of. CoHub is not a party to, and accepts no responsibility for, that platform’s own terms, privacy practices, security, or reliability, or for anything said or done during the session itself. The hosting User is solely responsible for the conduct and content of a CoHub Live session, including obtaining any attendee’s consent before recording them, and for complying with the video platform’s own terms of use. The Acceptable Use rules in Section 10 apply to a CoHub Live session exactly as they would to an in-person MeetGreet event, and CoHub may remove a session or suspend a host’s account for a breach of them.
• Externally organised MeetGreet events. A MeetGreet event may be marked by its host as “externally organised”, meaning it is a conference, webinar, or other event actually run by a business or organisation other than CoHub, which CoHub is merely listing and promoting. Such an event carries a public website or registration link to that organiser’s own page, visible to every visitor rather than only to Users who RSVP. CoHub is not the organiser of, and is not a party to, an externally organised event, does not vet or endorse the organiser or its content, and accepts no responsibility for the event’s conduct, safety, cancellation, or for the organiser’s own website, registration process, or ticketing. RSVPing “Going” or “Interested” to an externally organised event on the Platform is not the same as registering with the external organiser — Users must complete whatever registration that organiser requires directly on the organiser’s own website. The User who lists an externally organised event warrants that the listing accurately describes who is actually running it, and the Acceptable Use rules in Section 10 apply to that listing in the same way they apply to any other MeetGreet event.

9A. Paid MeetGreet Events

Free Events are unchanged: an RSVP is an indication that a User intends to come, nothing is charged, and no separate agreement is formed. This section applies only where a hosting User has set a ticket price.

A User listing an Event may choose to make it free or to charge for a place. Where a place is paid for, the agreement to attend that Event is between the hosting User and the Attendee, on the MeetGreet Event Terms, which both sides accept through the Platform — the host when they create the Paid Event, the Attendee at checkout. CoHub is not a party to that agreement and does not organise, run, supervise or insure the Event.

• Charging for a place. Only a User with a connected payout account with our payments provider may charge for an Event. A Paid Event goes through the same CoHub review as any other Event before it is listed, and that review is not an endorsement of the Event, the venue, the host’s licences or insurance, or what the Event provides.
• Buying a place. A Ticket is charged in full at the time it is bought — it is not held and captured later — and admits one named Attendee. Tickets are personal, not transferable and not resaleable. CoHub sells one Ticket per User per Event. Where the host has set a capacity, CoHub stops selling once that many Tickets have been sold.
• Price and fee. The Attendee pays exactly the price shown. CoHub’s Service Fee (Section 7) is deducted from the host’s payout, not added to the Attendee’s price. A Paid Event’s price and its free-or-paid setting are fixed once a place has been sold; a host who needs to change either must cancel the Event, which refunds every Ticket in full.
• Attendee cancellation. An Attendee may cancel a Ticket through the Platform for a full refund, including the Service Fee, at any time up to 48 hours before the Event’s start time. Once less than 48 hours remain, the Ticket can no longer be cancelled through the Platform and the full price remains payable, including where the Attendee does not attend — the same rule as Section 8 applies to a Booking.
• Host cancellation or change. Where the hosting User cancels a Paid Event, every Ticket is refunded in full automatically, whatever the timing, and the host keeps nothing. Where the host changes the Event’s date, time or location after a place has been sold, every existing Ticket becomes refundable in full at the Attendee’s choice at any time up until the Event starts.
• Events that don’t happen as described. Where a host does not run a Paid Event, does not attend it, or runs something materially different from the listing, CoHub may refund the affected Tickets and recover the amount from the host, and may stop that User charging for Events. Nothing in this section limits an Attendee’s rights under the Australian Consumer Law.
• Host responsibilities. A User charging for an Event is responsible for holding the right to use the venue, for every licence, permit, approval and insurance the Event requires (including any liquor licence where alcohol is served), for the safety of the Event, for their own tax and GST, and for using attendee details only to run that Event. The Acceptable Use rules in Section 10 and the Community Guidelines apply in the room exactly as they do on the Platform.
• Externally organised Events. An Event marked as externally organised (see Section 9) must not charge for a place on CoHub for an Event that a different organisation is actually ticketing — the Platform is not a reseller of another organiser’s tickets, and RSVPing here has never been a registration with them.

10. Acceptable Use

When using the Platform, you must not:

• Arrange payment for a Booking or a Task outside the Platform in order to avoid the Service Fee.
• Post false, misleading, or discriminatory content in a Listing, a Task, a Professional Profile, a message, or a review.
• Post a Task that is, in substance, an offer of ongoing employment rather than a defined piece of contract work, in order to source staff while avoiding employment obligations such as minimum entitlements, superannuation, or PAYG withholding.
• Harass, threaten, or discriminate against another User on any ground protected by Australian law.
• Use a Space for any unlawful purpose, or in a way that breaches the Host Licence Agreement, a Listing’s stated rules, or any law, licence, or by-law that applies to the Space.
• Perform, or ask a Worker to perform, a Task for any unlawful purpose, or without a licence, permit, qualification, or insurance the work requires by law.
• Scrape, reverse-engineer, or interfere with the Platform, or create an account using false information or on behalf of someone else without authority.
• Infringe another person’s intellectual property or privacy rights.
• Engage in any other conduct CoHub reasonably considers harmful to Users, the Platform, or CoHub’s business.
• Use the Platform, any Space, or any Task in a way that creates an unsafe workplace, breaches work health and safety duties, creates a public-health risk, causes nuisance, infringes accessibility or anti-discrimination obligations, or exposes another User, visitor, worker, contractor or member of the public to foreseeable harm. (The Poster/Worker split for who is responsible for a safe working environment on a given Task is set out in Section 6A.)

Breach of this section may result in content removal, account suspension, or termination under Section 16. CoHub’s Trust & Safety Policy sets out these and other platform-wide safety expectations, CoHub’s incident-reporting process, and CoHub’s current insurance and compliance standard for Hosts, in one place.

11. Content and Intellectual Property

You retain ownership of Content you submit. You grant CoHub a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and distribute that Content for the purpose of operating and promoting the Platform — for example, showing a Listing in search results, a Task in the CoHub Gigs feed, or a review on a Professional Profile. You are responsible for having the rights needed to grant this licence, including for any photos you upload, and for any Content or work you deliver as a Worker completing a Task remaining your own or appropriately licensed for you to deliver.

The CoHub name, logo, and Platform (excluding User Content) are owned by CoHub or its licensors and may not be used without permission.

12. Insurance and Liability Between Users

Hosts are responsible for holding appropriate insurance for their Space — such as public liability and contents insurance — and for the safety of the Space. CoHub sets a minimum level of public liability insurance for each Space category, currently ranging from $10,000,000 for lower-risk categories up to $20,000,000 for higher-risk categories such as Warehouse & Industrial, and may require category-specific additional cover in some cases (for example, products liability for Retail Space and Warehouse & Industrial). CoHub’s Trust & Safety Policy, Section 9, sets out the current minimum for each Space category and CoHub’s other platform-wide safety and compliance standards.

Members are responsible for their own conduct while using a Space and for any loss or damage they cause beyond fair wear and tear.

Workers are responsible for holding any insurance appropriate to the work they take on through CoHub Gigs — such as public liability, professional indemnity, or tools-of-trade cover — as an independent contractor would ordinarily be expected to for that kind of work. Posters are responsible for their own conduct toward a Worker and, where a Task is performed at the Poster’s premises, for the safety of that premises in the same way a Host is responsible for the safety of a Space.

CoHub does not provide insurance for Hosts, Members, Posters or Workers and is not a party to, or guarantor of, any insurance policy a User holds. CoHub may disclose relevant information to insurers where reasonably necessary for incident handling, claim assessment, or safety management.

13. Disclaimers

The Platform is provided “as is” and “as available”. CoHub does not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Listing, Task, Professional Profile, or review is accurate or complete.

CoHub is not responsible for the acts or omissions of any Host, Member, Poster or Worker, for the condition, legality, or safety of any Space, or for the standard, completeness, or legality of any work performed under a Task.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, CoHub’s total liability to you arising out of or in connection with the Platform is limited to the greater of (a) the total Service Fees CoHub earned on your Bookings or Tasks in the 12 months before the event giving rise to the claim, whether deducted from your payout or included in a price you paid, and (b) $1,000.

CoHub is not liable for indirect, special, or consequential loss, or for loss of profits, data, or goodwill, arising from your use of the Platform.

These limits do not apply to liability that cannot be excluded or limited under the Australian Consumer Law, or to CoHub’s liability for its own fraud or wilful misconduct.

15. Indemnity

You agree to indemnify CoHub against any claim, loss, or expense (including reasonable legal costs) arising from your breach of these Terms, your Listing, Task, or use of a Space, or your violation of any law or third-party right. This single indemnity applies to every User in every role — Host, Member, Poster and Worker alike — so it already covers, for example, a claim arising from an unlawful or non-compliant Listing, an unlawful or unsafe use of a Space, or an inaccurate representation in a Task or an Application; there is no separate, narrower indemnity for a specific role. This indemnity does not apply to the extent a claim, loss or expense is caused by CoHub’s own negligence, breach of these Terms, fraud or wilful misconduct, or to any liability that cannot lawfully be excluded.

16. Suspension and Termination

CoHub may suspend or close your account, or remove a Listing or a Task, at any time for a breach of these Terms, suspected fraud, a safety risk, or where required by law, with notice where reasonably practicable.

Workers on CoHub Gigs. Before suspending or closing the account of a User who performs Tasks through CoHub Gigs, or otherwise removing their access to CoHub Gigs, CoHub will give that User written notice of the reason, a reasonable opportunity to respond, and will consider their response before confirming the decision. CoHub will confirm the outcome in writing and explain how the User may ask for it to be reviewed. CoHub may act immediately, and give notice as soon as practicable afterwards, where it reasonably believes there is a risk to safety, a risk of fraud or unlawful conduct, or a legal requirement to act.

You may close your account at any time; confirmed Bookings and hired Tasks already in progress remain subject to the applicable Host Licence Agreement, Section 6A, and the relevant cancellation policy.

You may also pause your account at any time as a reversible, self-service alternative to closing it entirely — a “take a break” from Business Connections that keeps your account, messages, Booking/Task history and Listings intact, and does not affect any confirmed Booking or hired Task. While paused, your Professional Profile and your Connections list are not visible to other Users; our Privacy Policy, Section 5, sets out exactly what pausing does and doesn’t affect. Reactivating restores everything immediately, with nothing to redo.

Sections of these Terms that by their nature should survive termination — including Sections 11, 12, 14, and 15 — continue to apply.

17. Privacy

CoHub collects and handles personal information — including Professional Profile details, Booking history, Task and Application history, the suburb on your Professional Profile (used, at suburb level only, to show approximate distance in Business Connections, and able to be turned off), verification results where you choose optional verification, and location information to be used for the “Who’s Here” feature once it launches — in accordance with our Privacy Policy and the Australian Privacy Principles. Our Privacy Policy explains what we collect, how we use it, and your rights, including in relation to profile and networking data. Some personal information, such as identity-verification details, is collected and processed by our payments provider on our behalf.

18. Resolving Disputes

Between Users: if a dispute arises between a Host and a Member about a Booking, or between a Poster and a Worker about a Task, we encourage you to try to resolve it directly, including through Platform messaging. CoHub may, at its discretion, help mediate a dispute but is not obliged to and is not responsible for resolving it.

Between you and CoHub: these Terms are governed by the laws of New South Wales, Australia (CoHub Pty Ltd’s state of registration), and each party submits to the non-exclusive jurisdiction of the courts of that place.

19. Changes to These Terms

CoHub may update these Terms from time to time. We will give notice of material changes — for example, by email or in-app notice — at least 14 days before they take effect. Continuing to use the Platform after that date means you accept the updated Terms.

20. General

• Entire agreement: these Terms, the Privacy Policy, the Trust & Safety Policy, the Community Guidelines, and the relevant Host Licence Agreement or Gigs Agreement are the entire agreement between you and CoHub regarding the Platform.
• Severability: if a provision is found unenforceable, the rest of these Terms continue to apply.
• Assignment: you may not transfer your rights under these Terms without CoHub’s consent; CoHub may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Australian Consumer Law and unfair contract terms: these Terms must be interpreted and applied so they do not exclude non-excludable consumer guarantees, mislead Users about their rights, or impose a term that is unfair in a standard-form consumer or small-business contract.
• No waiver: CoHub’s failure to enforce a provision is not a waiver of it.
• Notices: CoHub may give notice to you via the email or in-app details on your account. CoHub Pty Ltd’s registered office is Suite 9, 39 Stanley Street, Bankstown NSW 2200, Australia; general support enquiries can be sent to support@cohub.com.au.